What To Do If Package Stolen?

During the holiday season, the risk of having your package stolen from your doorstep increases significantly. This not only causes inconvenience but can also be frustrating and even scary.

If you find yourself becoming a victim of package theft, there are steps you can take to address the situation:

1. Track the package

Make sure to save your tracking information and shipping receipts. Include an invoice or appraisal to indicate the value of the missing item(s). Start your claim as soon as possible, even if you don't have all the necessary documentation at hand. You can always add it later.

2. Document what happened

Keep a record of your tracking information and shipping receipts. Be prepared to prove the value of the missing item(s) with an invoice or appraisal. It is advisable to initiate a claim promptly, and additional documentation can be provided later if needed.

3. File a police report

If you experience package theft, filing a police report can be helpful. Each police department may have different filing instructions, so check their website for specific guidance. Following their instructions can increase your chances of receiving restitution.

4. File a claim with the shipping company

If your package was stolen, you can file a claim with FedEx, UPS, or other shipping companies. The timeframe for filing a claim varies, but generally, it should be done within 60 calendar days for domestic shipments and 21 calendar days for international shipments. Amazon also allows you to file a claim and will issue a refund if necessary.

5. Reach out to the retailer

Contact the retailer and inform them of the lost or stolen package. Each retailer has its own policy regarding lost packages or stolen items, but most will either send a replacement or offer a refund.

6. Contact your homeowners or renters insurance company

Package theft is typically covered under personal property coverage. Before having valuable items delivered, it is advisable to check the coverage limits of your insurance policy. Consider alternative delivery options, such as picking up the item from a store.

7. Utilize purchase protection on your credit card

Many credit cards offer purchase protection, allowing you to file a claim with the retailer for replacement, repair, or reimbursement of stolen or damaged items. Familiarize yourself with your credit card's purchase protection policy and file a claim online or by phone if necessary.

Preventative Measures

1) Get your package insured: Invest in insurance for high-priced items. This can be done through the vendor or the postal service handling the delivery.

2) Install a security camera: Install affordable home security cameras around your property. Devices like Ring can sync with your wifi and allow you to monitor packages throughout the day using a phone app.

3) Use a package locker or bag: Provide a secure space for delivery personnel to leave packages. This prevents thieves from accessing them.

4) Coordinate with neighbors: Find a trustworthy neighbor who can accept packages on your behalf during the day.

5) Redirect your package: If possible, redirect your package to a nearby retail location, leave specific delivery instructions for the driver, or place a temporary hold on package deliveries.

Package theft is a growing concern, with millions of Americans falling victim to it each year. In 2022 alone, a study found that 49 million Americans had at least one package stolen, resulting in $2.4 billion worth of stolen goods, Fox Business reported.

Stay vigilant and take necessary precautions to protect your packages.